HSE Store Ltd

Terms & Conditions of Sale

Last Updated: September 2026

These Terms & Conditions of Sale (“Terms”) apply to purchases made through signage.hsestore.co.uk, operated by HSE Store Ltd.

Please read these Terms carefully before placing an order. By placing an order through our website, you agree to be bound by these Terms.

Nothing in these Terms is intended to exclude, restrict or limit any statutory rights or liability that cannot legally be excluded or restricted.

1. About Us

HSE Store Ltd
42 Chapel Road
Hesketh Bank
Preston
PR4 6RT
United Kingdom

Telephone: 01772 915641
Email: signage@hsestore.co.uk

HSE Store Ltd supplies safety signs, workplace signage, banners, boards, labels and related products to businesses, organisations and consumers.

2. Definitions

In these Terms:

“Company”, “we”, “us” or “our” means HSE Store Ltd.

“Customer”, “you” or “your” means the person or organisation placing an order with us.

“Goods” means any products purchased through the website.

“Order” means your request to purchase Goods from us.

“Contract” means the agreement between you and us for the supply of Goods incorporating these Terms.

“Business Day” means a day other than a Saturday, Sunday or public holiday in England.

“Bespoke Goods” means Goods made, customised, personalised or otherwise produced to your specific requirements.

3. Formation of the Contract

3.1 Information displayed on our website constitutes an invitation to you to place an order and does not, by itself, constitute an offer by us to supply the Goods.

3.2 When you submit an Order through our website, you are making an offer to purchase the Goods in accordance with these Terms.

3.3 Your Order is subject to acceptance by us.

3.4 A Contract will come into existence when we accept your Order, which may occur when we issue an order confirmation, accept payment, or begin processing or fulfilment of the Order.

3.5 We reserve the right to decline or cancel an Order before acceptance where, for example, a product is unavailable, a material pricing or description error has occurred, or we are unable to fulfil the Order.

3.6 If we are unable to accept an Order after payment has been taken, we will refund any amount paid for the affected Goods.

4. Product Information

4.1 We take reasonable care to ensure that product descriptions, photographs, dimensions, colours, specifications and other information published on our website are accurate.

4.2 Product images are provided for illustration and may vary slightly from the actual Goods due to screen settings, photography, materials, manufacturing processes and other factors.

4.3 Manufacturers may change product specifications, materials, finishes, colours, packaging, dimensions or other characteristics from time to time.

4.4 Where a product is supplied in accordance with its stated specification, minor variations which do not materially affect the nature, performance or intended use of the Goods may occur.

4.5 We reserve the right to correct obvious typographical, technical or pricing errors on our website.

4.6 If an obvious error has resulted in an incorrect price being displayed and you have placed an Order at that price, we may cancel the affected Order and provide a full refund.

5. Customer Responsibility for Orders

5.1 You are responsible for ensuring that the details provided when placing an Order are accurate and complete.

5.2 This includes, where applicable:

Product selection
Quantity
Size
Material
Finish
Colour
Wording
Dimensions
Artwork
Logos
Personalisation
Delivery address
Contact information
Any other customer-specific requirements

5.3 We may contact you for further information or clarification where reasonably necessary to process your Order.

5.4 Delays or additional costs arising from incomplete, inaccurate or late information supplied by you may be your responsibility where permitted by law.

6. Bespoke, Made-to-Order & Personalised Goods

6.1 Many products available through HSE Store Signage are manufactured or prepared specifically in response to an Order.

6.2 Bespoke or made-to-order Goods may include:

Custom safety signs
Personalised signs
Signs containing customer-specific wording
Signs incorporating customer logos or artwork
Non-standard sizes
Non-standard materials or finishes
Custom banners
Custom boards
Products otherwise produced to your specific requirements

6.3 Bespoke Goods may require additional production time.

6.4 Once production or manufacturing preparation has commenced, it may not be possible to cancel, amend or change an Order.

6.5 Where applicable, statutory cancellation rights for consumers may not apply to Goods made to the consumer’s specifications or clearly personalised, where the law provides such an exception.

6.6 If you request a cancellation or amendment after production preparation has commenced and we agree to it, any reasonable costs already incurred may be payable by you where permitted by law.

7. Customer Artwork, Copy & Specifications

7.1 Where you provide artwork, logos, wording, drawings, dimensions, specifications or other information for the production of Goods, you are responsible for ensuring that the information provided is accurate, complete and suitable for the intended purpose.

7.2 You must carefully check all customer-supplied information before approving an Order.

7.3 Where we provide a proof or artwork confirmation for approval, you are responsible for carefully checking the proof before giving approval for production.

7.4 Once a proof has been approved, we cannot accept responsibility for errors, omissions or inaccuracies contained within the approved proof where the Goods have subsequently been manufactured in accordance with that approval, except where liability cannot lawfully be excluded.

7.5 Changes requested after approval may incur additional charges and may result in additional production time.

7.6 We reserve the right to refuse artwork, wording, images or other material which we reasonably consider unsuitable, unlawful, defamatory, infringing, offensive or otherwise inappropriate for production.

8. Intellectual Property & Customer-Supplied Material

8.1 You warrant that you have the necessary rights, permissions and authority to provide any artwork, logos, images, text, designs or other material supplied to us for use in fulfilling your Order.

8.2 You remain responsible for ensuring that customer-supplied material does not infringe any third-party intellectual property rights or other rights.

8.3 You agree to indemnify us against reasonable losses, costs or claims arising from a third-party claim that customer-supplied material infringes their rights, to the extent permitted by law.

8.4 We may use customer-supplied materials solely for the purpose of processing and fulfilling the relevant Order unless otherwise agreed.

9. Prices & VAT

9.1 Prices displayed on the website are stated in Pounds Sterling.

9.2 Unless otherwise stated, prices are inclusive of VAT at the prevailing rate where VAT is applicable.

9.3 Delivery charges, where applicable, will be displayed during checkout before you submit your Order.

9.4 We reserve the right to change prices at any time. Price changes will not affect Orders already accepted by us unless required because of an obvious error.

9.5 Where a pricing or calculation error is clearly obvious, we reserve the right to correct the error and, where necessary, cancel the affected Order and provide a refund.

10. Payment

10.1 Payment must be made using the payment methods made available through our website unless otherwise agreed in writing.

10.2 Payment must be received in full before an Order is released for production or fulfilment unless we have expressly agreed credit terms with you.

10.3 Where credit facilities have been expressly agreed, payment must be made in accordance with the agreed terms.

10.4 We reserve the right to suspend or refuse further supply where sums properly due to us remain unpaid.

10.5 For overdue business-to-business payments, we reserve the right to charge interest and recover reasonable costs in accordance with applicable law and any agreed credit terms.

11. Delivery

11.1 Delivery arrangements and applicable charges are set out in our Shipping & Delivery Policy.

11.2 Many Goods are manufactured and fulfilled by third-party manufacturing or distribution partners and may be dispatched directly to the delivery address supplied with your Order.

11.3 Estimated production and delivery times are provided in good faith and are not guaranteed unless we have expressly agreed a specific delivery date in writing.

11.4 Delivery times may be affected by manufacturing requirements, material availability, carrier delays, public holidays, weather, industrial action and other circumstances outside our reasonable control.

11.5 Where an Order contains multiple Goods, the Goods may be supplied in separate deliveries.

11.6 Where Goods are dispatched separately, this does not necessarily constitute separate Orders.

12. Delivery Address & Access

12.1 You are responsible for providing a complete and accurate delivery address.

12.2 If you discover that an incorrect delivery address has been provided, you must contact us immediately.

12.3 We will make reasonable efforts to amend an address before dispatch where possible, but cannot guarantee that an amendment will be possible.

12.4 You are responsible for ensuring that reasonable access is available for delivery.

12.5 Where a delivery requires special access arrangements, additional charges may apply.

12.6 We are not responsible for delays or additional costs caused by incorrect delivery information, failed delivery attempts, restricted access or the absence of an appropriate person to accept the delivery, except where such responsibility cannot lawfully be excluded.

13. Inspection of Goods

13.1 You should inspect the Goods as soon as reasonably practicable after delivery.

13.2 You should check the delivery for:

Damage
Shortages
Incorrect Goods
Incorrect quantities
Other visible discrepancies

13.3 Where possible, damage to packaging or Goods should be photographed and retained for investigation.

13.4 Any apparent damage, shortage, incorrect Goods or other visible discrepancy should be reported to us promptly and preferably within two Business Days of delivery.

13.5 Failure to notify us within that period does not remove any statutory rights relating to defects which could not reasonably have been identified on inspection or any other rights which cannot legally be excluded.

14. Risk

14.1 Risk in the Goods generally passes to you when the Goods are delivered to you or to a delivery location nominated by you, subject to your statutory rights.

14.2 If you nominate a third party or alternative delivery location, delivery to that location will generally be treated as delivery to you.

14.3 You should ensure that Goods delivered to a third-party location are inspected promptly and that any damage or shortage is reported without delay.

15. Title

15.1 Ownership of Goods supplied to a business customer will remain with HSE Store Ltd until payment for the Goods has been received in full, to the extent permitted by law.

15.2 Nothing in this clause affects the statutory rights of consumers.

16. Cancellations

16.1 Cancellation arrangements are set out in our Cancellations & Damages Policy.

16.2 Consumers purchasing standard, non-personalised Goods online may have statutory cancellation rights.

16.3 For consumer contracts, the applicable statutory cancellation period generally allows cancellation within 14 days of receiving the Goods, subject to the relevant legal requirements and exceptions.

16.4 Bespoke, personalised or custom-made Goods may be excluded from statutory cancellation rights where the law permits.

16.5 Business customers do not generally have statutory consumer cancellation rights. Any cancellation of a business Order is subject to our agreement.

16.6 Where an Order has entered production, manufacturing preparation or fulfilment, cancellation or amendment may no longer be possible.

17. Returns

17.1 Returns are subject to the nature of the Goods and the circumstances of the return.

17.2 Standard, non-personalised Goods purchased by consumers may be returned in accordance with applicable consumer cancellation legislation.

17.3 Personalised, bespoke or custom-made Goods may not be returnable simply because a customer has changed their mind where the applicable legal exemption applies.

17.4 Goods that are faulty, defective, damaged or incorrectly supplied will be dealt with in accordance with applicable statutory rights.

17.5 Please contact us before returning Goods so that we can provide appropriate return instructions.

17.6 We reserve the right to inspect returned Goods where reasonably necessary to establish the nature of any alleged fault, damage or other issue.

18. Faulty, Defective or Incorrect Goods

18.1 If Goods are faulty, defective, incorrectly supplied or otherwise fail to comply with the applicable contract, please contact us promptly.

18.2 We may request photographs, order details and other reasonable information to assist with investigating the issue.

18.3 Where appropriate, we may arrange inspection of the Goods.

18.4 Where we are responsible for the issue, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, refund or another remedy required by law.

18.5 Consumers retain all statutory rights in relation to faulty, defective or misdescribed Goods.

19. Manufacturer Warranties

19.1 Some Goods may be supplied with a manufacturer’s warranty or guarantee.

19.2 Where a manufacturer’s warranty applies, the duration, terms and exclusions will be determined by the relevant manufacturer.

19.3 Where appropriate, we will use reasonable endeavours to assist customers with valid warranty claims.

19.4 Nothing in this clause limits any statutory rights or obligations applicable to the supply of Goods.

20. Use & Installation

20.1 Unless expressly stated otherwise, our Goods are supplied for their intended purpose and should be used in accordance with applicable instructions and guidance.

20.2 Where Goods require installation, mounting, fixing or other fitting, the customer is responsible for ensuring that installation is carried out appropriately and safely unless installation has expressly been agreed as part of the Order.

20.3 You are responsible for ensuring that any required permissions, site approvals or other arrangements are obtained before installation where applicable.

20.4 We are not responsible for damage caused by incorrect installation, inappropriate fixing, misuse, alteration or use outside the intended purpose, except where liability cannot lawfully be excluded.

21. Products Sold for Safety Purposes

21.1 Safety signage is intended to communicate information, warnings, instructions or other safety-related information.

21.2 The customer remains responsible for determining which signage is appropriate for their particular premises, workplace, operation or circumstances unless we have expressly agreed to provide a specific consultancy service.

21.3 The provision of a particular sign does not constitute a guarantee that the customer’s premises or working arrangements comply with applicable legislation, regulations or workplace requirements.

22. Availability

22.1 Product availability shown on the website is subject to change.

22.2 Some Goods may have longer production or fulfilment times than others.

22.3 Where a product becomes unavailable after an Order has been placed, we will contact you where appropriate and may offer an alternative or provide a refund for the unavailable Goods.

23. Third-Party Manufacturing & Fulfilment

23.1 We use established manufacturing and fulfilment partners to produce and dispatch certain Goods.

23.2 Goods may therefore be manufactured, packaged and dispatched directly from a third-party facility.

23.3 This does not alter your contractual relationship with HSE Store Ltd.

23.4 HSE Store Ltd remains your point of contact for questions, issues, cancellations and claims relating to your Order.

24. Events Outside Our Reasonable Control

24.1 We will not be liable for delay or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

24.2 Such circumstances may include, without limitation:

Manufacturing delays
Manufacturer failure
Material shortages
Carrier or logistics disruption
Industrial disputes
Strikes
Severe weather
Flood
Fire
Natural disasters
War
Terrorism
Civil unrest
Government action
Changes in law or regulation
Energy or telecommunications disruption
Cyber incidents affecting third-party infrastructure
Other circumstances which could not reasonably have been prevented or avoided

24.3 We will make reasonable efforts to minimise the effect of such circumstances and keep affected customers informed where appropriate.

25. Limitation of Liability

25.1 Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.

25.2 Subject to clause 25.1, we will not be liable for indirect or consequential losses suffered by a business customer, including loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of goodwill.

25.3 Subject to clause 25.1, our total aggregate liability to a business customer arising out of or in connection with an Order will not exceed the total amount paid or payable for the Goods giving rise to the relevant claim.

25.4 The limitations in this clause do not apply to liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

25.5 Nothing in these Terms restricts or limits the statutory rights of consumers.

26. Indemnity

26.1 Where permitted by law, a business customer agrees to indemnify HSE Store Ltd against reasonable losses, liabilities, costs and expenses arising from:

a. Customer-supplied artwork, wording or material infringing third-party rights;

b. misuse of the Goods;

c. incorrect installation or modification of the Goods;

d. information supplied by the customer which is materially inaccurate or misleading; or

e. the customer’s breach of these Terms.

26.2 This clause does not apply to the extent that the relevant loss was caused by our own breach, negligence or other liability which cannot lawfully be transferred to the customer.

27. Suspension & Termination

27.1 We may suspend or terminate an Order or contract where permitted by law if:

You fail to make payment when due;
You materially breach these Terms;
You provide materially false or misleading information;
You become insolvent or subject to an insolvency process; or
Continuing to supply the Goods would expose us to material legal or financial risk.

27.2 Termination does not affect rights or obligations which have already accrued.

27.3 You remain responsible for payment for Goods already supplied and, where applicable, Goods already committed to production which cannot reasonably be cancelled.

28. Complaints

28.1 We aim to resolve any problem quickly and fairly.

28.2 If you have a complaint regarding an Order, please contact:

signage@hsestore.co.uk

Please provide your order number and a clear description of the issue.

28.3 We will investigate the matter and respond as soon as reasonably practicable.

29. Privacy

29.1 Personal information supplied to us is handled in accordance with our Privacy Policy.

29.2 Our Privacy Policy explains what information we collect, why we collect it and how we protect it.

30. Website Content

30.1 We make reasonable efforts to ensure that the information on our website is accurate and up to date.

30.2 We do not warrant that the website will always be available or completely free from errors or interruptions.

30.3 Website content, images, text, graphics and other material remain the property of HSE Store Ltd or the relevant rights holder unless otherwise stated and must not be reproduced without appropriate permission.

31. Assignment

31.1 You may not transfer, assign or otherwise dispose of your rights or obligations under an Order without our prior written consent, except where applicable law provides otherwise.

31.2 We may transfer or assign our rights and obligations under these Terms as part of a sale, restructuring, merger or transfer of our business, provided this does not adversely affect your statutory rights.

32. Severance

32.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.

33. Waiver

33.1 A failure or delay by us in exercising any right or remedy under these Terms will not constitute a waiver of that right or remedy.

34. Entire Agreement

34.1 These Terms, together with any applicable quotation, Order confirmation and policies expressly incorporated into the contract, constitute the agreement between you and us in relation to the relevant Order.

34.2 Nothing in this clause limits any statutory rights.

35. Governing Law & Jurisdiction

35.1 These Terms are governed by the laws of England and Wales.

35.2 Subject to any mandatory rights applicable to consumers, the courts of England and Wales will have exclusive jurisdiction in relation to disputes arising from these Terms or an Order.

36. Related Policies

The following policies form part of our wider customer information and should be read alongside these Terms where applicable:

Shipping & Delivery Policy
Cancellations & Damages Policy
Privacy Policy

Where there is a conflict between these Terms and a statutory right, the statutory right will prevail.

37. Contact Us

For questions regarding these Terms, an existing Order, delivery, cancellations, damage or any other matter relating to HSE Store Signage, please contact: