Last Updated: September 2026
At HSE Store Signage, we supply a wide range of safety signs, workplace signage, banners, boards and related products. Many of the products available through our website are manufactured to order or prepared specifically in accordance with the requirements of each order.
This policy explains our arrangements regarding order cancellations, amendments, damaged goods, shortages and delivery discrepancies.
Nothing in this policy affects any statutory rights you may have under applicable law.
Cancellations & Order Amendments
We understand that circumstances can change. If you need to cancel or amend an order, please contact us as soon as possible after placing your order at:
Email: signage@hsestore.co.uk
Telephone: 01772 915641
We will make reasonable efforts to assist with any cancellation or amendment request. However, we cannot guarantee that a cancellation or amendment will be possible once an order has been accepted and entered into production or fulfilment.
Because many signage products are manufactured specifically in response to an order, production can begin shortly after an order is received.
Customers are therefore strongly advised to check all product selections, quantities, sizes, materials, wording, artwork, colours and other specifications carefully before submitting an order.
Where an order has already entered production, manufacturing preparation or fulfilment, we may be unable to cancel or amend it.
Where we agree to cancel or amend an order after costs have already been incurred, any reasonable costs arising from the cancellation or amendment may be payable by the customer, where permitted by law. This may include manufacturing, materials, artwork preparation, carriage, collection, processing, administration or other third-party costs that have already been incurred.
Standard, Non-Personalised Products
Where a standard, non-personalised product is eligible for cancellation under applicable consumer legislation, you may have the right to cancel your order within the applicable statutory cancellation period.
For consumer orders placed online, standard goods will generally carry a 14-day cancellation right from the day after delivery, subject to the applicable legal exceptions and requirements.
Any cancellation request should be submitted in writing to:
Please include your order number and the name and address used for the order.
Where a cancellation is validly exercised, the goods must be returned in accordance with the applicable legal requirements. Unless otherwise agreed, the customer may be responsible for the cost of returning the goods.
Refunds will be handled in accordance with applicable consumer legislation.
Bespoke, Customised & Personalised Products
Certain signage products are produced specifically to a customer’s individual requirements.
These may include, but are not limited to:
- Bespoke or customised signs
- Signs containing customer-specific wording
- Signs incorporating customer logos or artwork
- Personalised signs
- Non-standard sizes or specifications
- Custom banners and boards
- Products manufactured using customer-supplied artwork or information
- Products otherwise produced specifically to the customer’s requirements
Where a product is made to the customer’s specification or is clearly personalised, statutory cancellation rights may not apply where the law permits such an exception.
Once production or manufacturing preparation has commenced, cancellation or amendment of these products may not be possible.
If you need to make a change to a bespoke or personalised order, please contact us immediately. We will contact the relevant manufacturing facility and establish whether the requested change can still be made.
We cannot guarantee that a cancellation, amendment or change will be possible once production has commenced.
Where a cancellation or amendment is agreed after work has begun, reasonable costs already incurred may be charged where permitted by law.
Customer-Supplied Information & Artwork
Where a product is manufactured using information, wording, artwork, logos, dimensions, colours or other specifications supplied by the customer, the customer is responsible for ensuring that all information provided is complete and accurate.
Please carefully check all information before submitting your order.
This includes checking:
- Spelling and wording
- Dimensions and quantities
- Company names
- Contact details
- Logos and artwork
- Colours
- Symbols and graphics
- Any other customer-specific information
Where a proof or artwork confirmation is provided for approval, the customer is responsible for checking it carefully before giving approval for production.
Once a proof has been approved, HSE Store Signage cannot accept responsibility for errors or omissions that were contained within the approved proof and were reproduced correctly in accordance with that approval.
If an error originates from information, artwork or specifications supplied or approved by the customer, the customer may be responsible for the additional costs of correcting and reproducing the product.
Damaged Goods
Please inspect your delivery as soon as reasonably possible after it arrives.
If your goods have been damaged during transit, please contact us promptly at:
To help us investigate and resolve the issue, please provide:
- Your HSE Store Signage order number
- Your name
- Delivery address
- Details of the damaged product
- Clear photographs of the packaging
- Clear photographs of the damaged goods
Where possible, please retain the original packaging until the matter has been resolved.
If damage to the packaging is clearly visible when the delivery arrives, you may, where practical, refuse the delivery and ask the carrier to return the goods.
Damage should be reported as soon as possible and preferably within two Business Days of delivery. Prompt notification allows us to investigate the matter with the relevant carrier and manufacturing partner and deal with any replacement or claim as efficiently as possible.
A failure to report damage promptly may make it more difficult for us to investigate the circumstances of the damage or pursue a carrier or manufacturing claim. However, this does not affect any statutory rights you may have.
Shortages, Incorrect Goods & Delivery Errors
Please check your order against the delivery documentation as soon as reasonably possible after receipt.
If goods are missing, incorrect, supplied in the wrong quantity or otherwise do not correspond with your order, please notify us promptly at:
Please provide your order number and details of the discrepancy.
Where appropriate, photographs may also be requested to assist with our investigation.
We will investigate the matter and, where appropriate, arrange a replacement, correction, refund or other suitable resolution.
Goods That Are Faulty or Not as Described
If goods are faulty, damaged other than through customer use, or do not correspond with the contract or description, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights and the circumstances of the case.
This may include repair, replacement, refund or another appropriate resolution, depending on the nature of the issue and the rights applicable to the order.
Nothing in this policy is intended to restrict or exclude rights that cannot legally be excluded.
Delivery & Manufacturing Times
Any production or delivery dates provided on our website or in communications are estimates unless a specific date has been expressly agreed in writing.
As many products are manufactured or fulfilled by third-party manufacturing partners, delays can occasionally occur because of production requirements, material availability, carrier delays or circumstances beyond our reasonable control.
We will make reasonable efforts to keep customers informed where we become aware of a significant delay.
Returns
Returns are dependent on the type of product purchased and the reason for the return.
Standard, non-personalised goods may be eligible for return or cancellation where applicable under consumer legislation.
Products made to the customer’s specification, personalised products and certain bespoke products may not be eligible for cancellation simply because the customer has changed their mind, where the applicable legal exception applies.
Products that are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract will be dealt with in accordance with applicable statutory rights.
Please contact us before returning any goods so that we can provide the appropriate instructions.
Business Customers
Where an order is placed by a business, company, partnership, organisation or other non-consumer customer, the statutory consumer cancellation rights described above may not apply.
Business orders, including orders placed for bespoke, personalised or made-to-order products, may be subject to the terms agreed at the time of purchase.
Once a business order has been accepted and entered into production or fulfilment, cancellation or amendment will generally require our written agreement.
Where we agree to a cancellation or amendment, reasonable costs and liabilities already incurred in connection with the order may be chargeable to the customer.
Third-Party Manufacturing & Fulfilment
HSE Store Signage works with established manufacturing and fulfilment partners to produce and deliver many of the products offered through this website.
Orders may therefore be manufactured and dispatched directly to the delivery address provided by the customer.
This does not change your contractual relationship with HSE Store Ltd, and we remain your point of contact for any cancellation, damage, shortage, delivery or product issue relating to your order.
Contact Us
For cancellations, amendments, damaged goods, shortages, incorrect items or any other issue relating to your signage order, please contact us:
HSE Store Signage
HSE Store Ltd
42 Chapel Road
Hesketh Bank
Preston
PR4 6RT
United Kingdom
Email: signage@hsestore.co.uk
Telephone: 01772 915641
Please quote your HSE Store Signage order number whenever contacting us about an existing order.